Shipping policy

Shipping Policy

Last Updated: June 2026

At Smart Basics, we are committed to delivering your order quickly, safely, and efficiently anywhere in South Africa.

Delivery Areas

We currently deliver nationwide throughout South Africa using trusted courier partners.

Unfortunately, we do not currently offer international shipping.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

During promotional periods, sales events, or peak seasons, processing times may be slightly longer.

Delivery Timeframes

Estimated delivery times are:

- Major Cities & Metropolitan Areas: 2–5 Business Days

- Regional Areas: 3–7 Business Days

- Remote Areas: 5–10 Business Days

Delivery timeframes are estimates and may vary depending on location, courier operations, weather conditions, and other factors beyond our control.

Shipping Costs

We offer Free Nationwide Delivery on qualifying products and bundles where indicated on the product page.

Where shipping charges apply, these will be clearly displayed during checkout before payment is completed.

Courier Partners

To ensure reliable delivery, Smart Basics uses trusted South African courier providers, including:

- The Courier Guy

- Other approved courier partners where required

A tracking number will be provided once your order has been dispatched.

Order Tracking

Once your order has shipped, you will receive a tracking notification via email, SMS, or WhatsApp where applicable.

You can use your tracking number to monitor your shipment's progress.

Delivery Requirements

To avoid delays, customers are responsible for providing:

- Accurate contact information

- A valid delivery address

- Any special delivery instructions where necessary

Smart Basics cannot be held responsible for delays or failed deliveries caused by incorrect information supplied by the customer.

Failed Deliveries

If a delivery attempt is unsuccessful due to:

- Incorrect address information

- Unavailability of the recipient

- Refusal to accept delivery

additional delivery fees may apply for redelivery.

Delays Beyond Our Control

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

- Severe weather conditions

- Public holidays

- High order volumes

- Courier network disruptions

- Civil unrest or unforeseen events

In such cases, we appreciate your patience and understanding.

Damaged Parcels

If your parcel arrives visibly damaged, please:

1. Take photographs of the package and contents.

2. Contact us within 48 hours of receiving your order.

3. Include your order number and supporting images.

We will investigate the matter and work towards a suitable resolution.

Lost Parcels

In the unlikely event that a parcel is lost in transit, Smart Basics will work directly with the courier partner to investigate and resolve the issue.

Customers may be asked to provide additional information to assist with the investigation.

If you have any questions regarding shipping or delivery, please contact us:

Email: admin@smart-basics.com

WhatsApp: 082 209 3389

Website: www.smart-basics.com

Thank you for shopping with Smart Basics. We appreciate your support and look forward to delivering exceptional value directly to your door.