Terms of service

Last Updated: June 2026

Welcome to Smart Basics. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. About Smart Basics

Smart Basics is an online retail store serving customers throughout South Africa. We offer a range of products, bundles, and accessories through our website.

By using our website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian.

2. Acceptance of Terms

By accessing this website or placing an order, you acknowledge that you have read, understood, and agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these terms, please do not use our website.

3. Products and Pricing

We strive to ensure all product descriptions, specifications, images, and pricing are accurate.

However:

- Product images may vary slightly from actual products.

- Product availability is subject to stock levels.

- We reserve the right to correct errors, inaccuracies, or omissions at any time.

- Prices may change without prior notice.

4. Orders and Payments

All orders are subject to acceptance and availability.

We reserve the right to:

- Refuse or cancel any order

- Limit quantities purchased

- Cancel orders suspected of fraud or abuse

Payment must be successfully received before an order is processed and dispatched.

Accepted payment methods may include:

- PayFast

- MoreTyme

- Mobicred

- EFT and other approved payment methods

5. Delivery

Delivery timeframes displayed on the website are estimates and may vary due to courier operations, weather conditions, public holidays, or circumstances beyond our control.

While we work with trusted courier partners, Smart Basics cannot guarantee exact delivery dates.

Risk in the goods passes to the customer upon successful delivery.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers may be entitled to returns, refunds, replacements, or repairs where required by South African consumer protection legislation.

7. Consumer Protection Act

Nothing in these Terms of Service limits any rights provided to consumers under the South African Consumer Protection Act (CPA).

Where applicable, customers retain all rights afforded by law.

8. Website Use

You agree not to:

- Use the website for unlawful purposes

- Attempt to gain unauthorized access to systems or data

- Interfere with website functionality

- Upload malicious software or harmful content

- Misrepresent your identity

We reserve the right to suspend access to users who violate these terms.

9. Intellectual Property

All content on this website, including:

- Logos

- Graphics

- Images

- Product descriptions

- Website design

- Text and branding

remains the property of Smart Basics unless otherwise stated.

No content may be copied, reproduced, distributed, or used without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Smart Basics shall not be liable for:

- Indirect or consequential damages

- Loss of profits or revenue

- Delays caused by third parties

- Service interruptions

- Website downtime

Our liability for any claim shall not exceed the value of the product purchased.

11. Promotions and Discounts

Promotions, discount codes, and special offers:

- Are subject to availability

- May be withdrawn at any time

- Cannot be combined unless expressly stated

- May contain specific terms and conditions

Smart Basics reserves the right to modify or cancel promotions without notice.

12. Privacy

Your personal information is processed in accordance with our Privacy Policy and applicable South African privacy legislation, including POPIA where applicable.

We take reasonable steps to protect customer information and maintain secure online transactions.

13. Force Majeure

Smart Basics shall not be liable for delays or failure to perform obligations resulting from events beyond our reasonable control, including:

- Natural disasters

- Power outages

- Internet failures

- Labour disputes

- Government actions

- Courier disruptions

14. Amendments

We may update these Terms of Service from time to time.

Changes become effective immediately upon publication on the website.

Continued use of the website constitutes acceptance of the updated terms.

15. Contact Information

For any questions regarding these Terms of Service, please contact us:

Smart Basics

Email: admin@smart-basics.com

WhatsApp: 082 209 3389

Website: www.smart-basics.com

16. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website shall be subject to the jurisdiction of South African courts.